Find answers to common questions about Tether Tickets. Can't find what you're looking for? Contact our support team.
Simply sign up for a free 14-day trial. Once registered, you can create your first event in minutes by entering your event details, setting capacity limits, and configuring your ticketing options. Our onboarding wizard will guide you through each step.
Most operators are selling tickets within 10 minutes of signing up. The basic setup includes creating your event, setting capacity, and configuring payment processing. You can always add advanced features like digital waivers and custom branding later.
Not at all! Tether Tickets is designed to be user-friendly for operators of all technical backgrounds. If you can use email and browse the web, you can use our platform. Plus, our support team is always available to help.
You set your basket's maximum passenger count and weight limit. Our system tracks bookings in real-time and automatically prevents overbooking. You can set different capacities for multiple balloons or rotations throughout the day.
Yes! You can enable time slot booking where customers choose their preferred rotation time. Alternatively, you can use general admission ticketing where customers arrive anytime during your operating hours. The choice is yours.
Yes! Our ticket scanning functionality works offline, so you can check in guests even without internet connection. The system will sync automatically when you're back online.
Absolutely! You can add your logo, choose colors that match your brand, and customize the ticket template. Digital tickets are automatically formatted to look great on any mobile device.
No! We charge a flat monthly subscription fee with no per-ticket charges. This means you keep more revenue as you sell more tickets. It's transparent pricing that grows with your business, not against it.
Standard payment processing fees are 2.9% + $0.30 per transaction, which is the industry standard for online payments. These fees go directly to the payment processor (Stripe), not to us.
Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle. No penalties for changing plans.
Yes! We use Stripe for payment processing, which is PCI Level 1 compliant (the highest security standard). We never store credit card information on our servers—all payment data is encrypted and handled securely by Stripe.
All plans include email support with response times under 24 hours. Professional and Enterprise plans include 24/7 priority support via email, phone, and live chat. We also offer extensive documentation and video tutorials.
We maintain 99.9% uptime with 24/7 monitoring. Our infrastructure is hosted on enterprise-grade servers with automatic failover systems. In the rare event of an outage, we provide real-time status updates and work immediately to restore service.